Terms of Service

Welcome to Silver Key Driving School (“we,” “us,” or “our”). By accessing or using our website located at [silverkeydrivingschool.com.au] (the "Site"), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

2. Services

We offer driving lessons, educational materials, and additional resources related to driving and road safety. Our services may vary based on location and availability.

3. User Responsibilities

You agree to:

• Provide accurate, current, and complete information when enrolling in our services.
• Use our services only for lawful purposes and in accordance with applicable laws.

4. Payment Terms

All fees for our services will be clearly stated on our Site. Payment is due at the time of booking unless otherwise specified. We accept various payment methods as outlined on our Site.

5. Scheduling Lessons

• Lessons must be scheduled at least 24 hours in advance.
• Cancellations must be made 24 hours prior to the scheduled lesson to avoid a cancellation fee.

6. Student Responsibilities

• Students must arrive on time for lessons.
• It is the student’s responsibility to ensure they hold a valid learner’s permit or license where applicable.
• Students must adhere to all traffic laws and safety guidelines during lessons.

7. Cancellations and Refunds

• Cancellations must be made at least 24 hours in advance for a full refund.
• No refunds will be issued for cancellations made within 24 hours of the scheduled lesson.
• Students who fail to attend a scheduled lesson without prior notification will be charged the full lesson fee.
• Exceptions to the cancellation policy may be made for emergencies or unforeseen circumstances. Documentation may be required.

8. Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site or services.

9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the Site after any modifications indicates your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:
hello@silverkeydrivingschool.com.au

1. Introduction

Silver Key Driving School (“we,” “us,” or “our”) is committed to protecting the privacy of

our students, customers, and website visitors. This Privacy Policy outlines how we

collect, use, store, and disclose your personal information in compliance with the

Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including but not limited to:

• Full name
• Contact details (phone number, email address, residential address)
• Date of birth
• Driver’s licence details
• Payment information
• Emergency contact details
• Images in video or photograph
• Any other information necessary to provide our driving school services

3. How We Collect Information

We collect information through:

• Online forms and website interactions
• Telephone, email, and in-person communication
• Enrolment in our driving lessons or courses
• Payments and transactions
• Dash camera clips
• Third-party referrals (with your consent)

4. Use of Personal Information

We use the information collected to:

• Provide driving lessons and related services
• Communicate with you regarding bookings, payments, and lesson reminders
• Process payments and issue invoices
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Address queries, concerns, or complaints

5. Disclosure of Personal Information

We may share your personal information with:

• Our instructors and staff for service delivery
• Third-party service providers (e.g., payment processors, IT support) where necessary
• Regulatory authorities if required by law
• Any other party with your consent

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss,

and unauthorised access, including:

• Secure storage of records
• Restricted access to personal information
• Use of encryption and secure payment processing

7. Access and Correction

You have the right to request access to or correction of your personal information. If

you would like to update or correct your information, please contact us at:

Email: hello@silverkeydrivingschool.com.au

8. Cookies and Website Tracking

Our website may use cookies to enhance user experience and track website traffic.

You can adjust your browser settings to refuse cookies, but this may impact website

functionality.

9. Complaints and Concerns

If you have a privacy-related concern or complaint, please contact us using the

details above. If you are not satisfied with our response, you may contact the Office

of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be

available on our website, and significant changes will be communicated